Two-Rock Frequently Asked Questions
We're in the process of putting together a FAQ for Two-Rock Amplifiers. Check back often if you have questions as we will always be adding information to this page as needed. As always, you can call us at (706) 866-2161 if you have any questions that aren't answered here.
What is the Two-Rock Warranty?
Two-Rock Amplifiers are truly built to last. They are commited to their policy of overseeing the production and quality control of nearly every component used in every amplifier, from the chassis and cabinet to the transformers and controls. While this commitment to quality assurance results in a slightly higher retail price, Two-Rock feels that this level of control is needed to guarantee that their amps outlive and outperform every other amp on the market- while simultaneously surpassing your expectations of durability and reliability, and delivering the incredible palette of tonal options you've come to expect from Two-Rock.
Every Two-Rock amplifier is warranted for a period of 5 years from date of purchase. This warranty applies to the original purchaser and is non transferable. It covers everything, except tubes, which carry a 90 day warranty. It does not cover the cost of getting your amp to us for service, or us getting it back to you. Two-Rock will always do their best to return your amp, repaired, in the shortest time possible. They will also make every effort to troubleshoot any amp by phone or email, and in many cases we can avoid unnecessarily shipping an amp for service when the issue proves to be a minor one. They are available by phone and email to answer any and all maintenance and service questions you may have, so feel free to contact Two-Rock if you need assistance at (707) 584-8662.