Humbucker Music Information and Policies

GOT QUESTIONS?: No problem!  Feel free to give us a call or email us at .

SHIPPING INFO: We prefer to ship your order to the address to which the credit card was issued. In these days of heavy credit card fraud, while this may be a bit of a pain, it's in your and our best interest for security. If we absolutely must ship to another location we might make an exception, but we'll need you to call your credit card bank and let them know you need to add a shipping address to your account. They'll do it for you. Often, people need an item shipped to their work address since no one is at home to accept the package. In these cases, the customer will be responsible for an item received at their workplace from the moment anyone signs for it there. In other words, if we ship something to a place other than your billing address on your credit card, make sure you trust the person who will be receiving it. Oh, and by the way... We ALWAYS insure each package.

UPS GROUND TRANSIT TIMES: This map below will give you an idea of how long UPS typically takes to deliver to your area. If you're in New York City, it's 2 days. Los Angeles, 4 days. Chicago is 2 days, Knoxville is 1 day, and so forth. Of course, we cannot guarantee and of these times, but this map below did come from UPS and they're pretty good at keeping schedules.

NOTE ABOUT "FREE SHIPPING": Many items we sell have free shipping. Now, what this means is on these items we will pay for UPS Ground or USPS shipping to anywhere in the 48 Continental United States. Naturally, we can't foot the bill for overnight FedEx to Timbuktu. In addition, if you want something shipped 3 Day Select, 2nd Day Air, or Next Day Air, we will subtract the cost of Ground shipping from the actual shipping price. That ought to be cool. Bear in mind, this only applies to those items identified as having free shipping. If you have any questions concerning shipping, just drop us a line or an email. We'll answer 'em.

ABOUT CREDIT CARD FRAUD: We admit it. We were burned once, but we've wised up. If you're one of those dudes who is planning to purchase something with a stolen credit card, here's something you should know. We work VERY closely with both local and state police to make sure you get busted. Fact is, on one occasion we found an individual in Gardena, CA who ordered some gear with a stolen card. As usual, we contacted the card issuing bank to verify authenticity. Once we found out it wasn't authorized by the cardholder to be used, we contacted the local authorities in Gardena. They had us ship an empty box to the individual where they awaited delivery and promptly arrested the dude (actually, even UPS got involved on that one). Rest assured, if you're legitimate, you have nothing to fear. If your're not, you're on your own. Didn't Mother tell you not to play with stolen credit cards?

ABOUT SALES TAX: Georgia residents will have to pay 7%. We don't charge tax on ANY other state.

YOUR PRIVACY: We can guarantee you no one hates spam, email, postal mail, or telephone, more than we do. Your name, address, or phone number will never be sold to some freak who's going to wake you in the middle of the night asking you to try his new pedal in your music room.

CREDIT CARDS: At Humbucker Music, we use SSL (Secure Socket Layer) security to encrypt your personal information as well as your credit card information. For added security, we do not store credit card numbers on our servers. You will have to enter the number each time you purchase something. We think that's better than having your Credit Card or personal information stolen. For those out there uneasy about online purchases: The internet is actually a safer way of doing business with your credit card than what you probably do everyday with your card, such as giving your credit card to a waiter/waitress, or giving it out over a cell phone. How do you think those "pay at the pump" gas stations work...they read the mag stripe on your credit card, then send it over the internet...unless somebody physically steals your card, it's a secure transaction...same here.

RETURNS: We appreciate your business and are glad you chose Humbucker Music for your purchase. We strive to provide quality, accurate advice and customer service on the front end of a purchase, but we do realize that there are times when a return or exchange may be necessary. Please review the terms and conditions below to help avoid unnecessary returns and ensure that any exchanges or returns are processed in an orderly fashion.

Many of the mainstream "big box" music stores offer extended return policies of up to 60 days. On the surface it seems like a good thing, but we feel it's more of a disservice to our customers than a benefit. The reason is when things are returned to these stores, they typically sell them again to customers as new. It's not uncommon at all, unfortunately. If a previous customer had your tube amp and rocked the neighborhood for two months before returning it to the store, well, then that's two months of life sucked out of those tubes that you won't get. Personally, we want you to get what you pay for when you purchase from Humbucker Music.

In the event a return or exchange is necessary, you must contact us within 5 days from the time you receive your item to obtain a return authorization number (RA) and return shipping instructions. The RA must be clearly written on the shipping label. Any package sent back without a clearly visible RA may be refused.

Returned merchandise must be shipped within two days and come back undamaged, unregistered and in the same condition that it was shipped out. A copy of the original sales receipt must accompany returned merchandise along with all original packaging, paperwork, accessories, etc. Any items not conforming to this policy may be subject to a restocking fee of at least 20%.

Refunds will be issued minus all related shipping expenses, even if free shipping was initially given, plus a 3% restock fee (10% for American Express). Restock fees are charged to cover the processing fees charged by Visa, Mastercard, Discover, American Express, and Paypal. Restock fees may be waived at our discretion for exchanges, items returned for full store credit, or purchases made by Cashier’s Check or Postal Money Orders.

Exceptions to Our Return Policy
  • Items labeled as BLOWOUT are non-returnable. These are often being sold below cost and are considered "all sales final".
  • Guitar strings, picks, and other disposable merchandise
  • Guitar or bass pickups that have been installed or altered in any way.
  • Any used gear (no returns unless condition of product was misrepresented on the site or product was damaged in transit and no manufacturer warranty)
  • Any customer requested custom ordered items (such as custom Suhr guitars, custom Dr. Z amps, custom Nash guitars, etc)

Special orders require a 50% non refundable deposit at the time of order. Note that special orders are custom built items and can not be returned to the builder in most cases.

DAMAGED ITEMS: Merchandise damaged in transit or defective should be reported to us immediately. We will have the merchandise picked up and ship you a replacement ASAP (USA only). If a defective item is returned without allowing us to exchange it for you, it will be treated as a "Return" according to the policy above.  Tube issues do not qualify as damaged items.  Please see next section for further explanation.

TUBE ISSUES: Over the years, Humbucker Music has shipped thousands of tube amps all over the world. We're quite proud to be the largest high-end amp dealer in the entire planet.  Though it's extremely rare we encounter problems with amps themselves, we sometimes encounter problems with the vacuum tubes that drive the amplifiers. The vast majority of issues that we see reported with amps are caused by a tube rather than the amp itself. This does not seem to be isolated to one brand in particular but is rather the nature of tubes in general. *ANY* of the amp manufacturers will tell you this.  Tubes are made of glass with tiny fragile parts, so it's bound to happen from time to time. In order to try and catch these problems we playtest every amp before it ships in order to eliminate problem tubes before shipping.  Still, we sometimes see tubes fail after minimum use.

There are a variety of ways that tubes can malfunction here are some of the most common issues we encounter:

1) Rattles, buzzing, and other mechanical noise
2) Loss of power or output
3) Reverb/Tremolo issues

The good news about these issues is that they are pretty easy to address. Once we determine which tube is causing the problem and replace it, the amp is good to go. In some cases customers ask that we have an amp returned to the store due to a tube issue. Though these problems are very frustrating, having the amp returned to the store is not typically necessary when it comes to a tube issue. In tube amps the tubes themselves are a user serviceable part and will need to be replaced with normal use. If you do encounter a problem with a tube in your new amp please contact us right away. We will diagnose the problem and have a replacement tube/tubes sent as soon as possible. Returns due to tube related issues would fall under the same guidelines as any other return and would be subject to the same fees listed above.