Humbucker Music
20 Direct Connection Drive
Rossville, GA 30741

Phone: (706) 866-2161

EMAIL: info@humbuckermusic.com

Technical questions (like: What does the ratio button on this compressor do?) should be e-mailed to: tech@humbuckermusic.com

QUESTIONS: While many online stores are just that, we're also operating as usual in our non-virtual store. Feel free to give us a call or an e-mail.

Web order status questions (like: Can I get the tracking number on my shipment?) should be e-mailed to: sales@humbuckermusic.com

SHIPPING INFO: We prefer to ship your order to the address to which the credit card was issued. In these days of heavy Credit Card fraud, while this may be a bit of a pain, it's in your and our best interest for security. If we absolutely must ship to another location we might make an exception, but we'll need you to call your credit card bank and let them know you need to add a shipping address to your account. They'll do it for you. Often, people need an item shipped to their work address since no one is at home to accept the package. In these cases, the customer will be responsible for an item received at their workplace from the moment anyone signs for it there. In other words, if we ship something to a place other than your billing address on your credit card, make sure you trust the person who will be receiving it. Oh, and by the way... We ALWAYS insure each package.

UPS GROUND TRANSIT TIMES: This map below will give you an idea of how long UPS typically takes to deliver to your area. If you're in New York City, it's 2 days. Los Angeles, 4 days. Chicago is 2 days, Knoxville is 1 day, and so forth. Of course, we cannot guarantee and of these times, but this map below did come from UPS and they're pretty good at keeping schedules.

NOTE ABOUT "FREE SHIPPING": Many items we sell have free shipping. Now, what this means is on these items we will pay for UPS Ground shipping to anywhere in the 48 Continental United States. Naturally, we can't foot the bill for overnight FedEx to Timbuktu. In addition, if you want something shipped 3 Day Select, 2nd Day Air, or Next Day Air, we will subtract the cost of Ground shipping from the actual shipping price. That ought to be cool. Bear in mind, this only applies to those items identified as having free shipping. If you have any questions concerning shipping, just drop us a line or an email. We'll answer 'em.

ABOUT CREDIT CARD FRAUD: We admit it. We were burned once, but we've wised up. If you're one of those dudes who is planning to purchase something with a stolen credit card, here's something you should know. We work VERY closely with both local and state police to make sure you get busted. Fact is, on one occasion we found an individual in Gardena, CA who ordered some gear with a stolen card. As usual, we contacted the card issuing bank to verify authenticity. Once we found out it wasn't authorized by the cardholder to be used, we contacted the local authorities in Gardena. They had us ship an empty box to the individual where they awaited delivery and promptly arrested the dude (actually, even UPS got involved on that one). Rest assured, if you're legitimate, you have nothing to fear. If your're not, you're on your own. Didn't Mother tell you not to play with stolen credit cards?

ABOUT SALES TAX: Georgia residents will have to pay 7%. We don't charge tax on ANY other state.

YOUR PRIVACY: We can guarantee you no one hates spam, email, postal mail, or telephone, more than we do. Your name, address, or phone number will never be sold to some freak whose going to wake you in the middle of the night asking you to try his new widget in your studio.

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

CREDIT CARDS: At Humbucker Music, we use SSL (Secure Socket Layer) security to encrypt your personal information as well as your credit card information. For added security, we do not store credit card numbers on our servers. You will have to enter the number each time you purchase something. We think that's better than having your Credit Card or personal information stolen.  For those out there uneasy about online purchases: The internet is actually a safer way of doing business with your credit card than what you probably do everyday with your card, such as giving your credit card to a waiter/waitress, or giving it out over a cell phone. How do you think those "pay at the pump" gas stations work...they read the mag stripe on your credit card, then send it over the internet...unless somebody physically steals your card, it's a secure transaction...same here.

RETURNS: If within 30 days of your purchase from our website you aren't satisfied, Humbucker Music will offer either (A) A full credit toward any other product we carry, or (B) a refund less a 10% restocking fee. In either case, the customer will be responsible for all shipping charges pertaining to the sale and return/exchange, even if "free shipping" was initially given. If an exchange is requested for an item less expensive, the restock fee would only apply to the balance. The following, however, MUST apply:

• Product must be in NEW condition and have all the factory packaging complete with manuals and warranty papers.
• Product must be back to our facility within 30 days from the date of shipment.
• You must call and get an RMA number from one of our Internet staff. Unauthorized returns will be refused.
• When shipping merchandise back to us, please over wrap the package thus protecting the merchandise and the packaging and have the package insured by the carrier for your invoice amount.
  

Exceptions to Our Return Policy

• Guitars and basses valued at over $1800 qualify for a 72 hour approval period only from the time of shipment being received. 
  
• Items labeled as BLOWOUT are non-returnable.  These are often being sold below cost and are considered "all sales final".
• Microphones, Harmonicas, In-Ear Systems and any other items that come into contact with your mouth or ears.
• Software (this may also include hardware that includes software), unless still in shrink wrap with barcode affixed
• Printed music (books and sheet music) and videotapes
• Guitar strings, blank media, and other disposable merchandise
• Analog and digital recording gear (such as ADATs and four-track recorders) that shows wear. We will test these items upon receipt for total usage time.
• Guitar or bass pickups that have been installed or used in any way.
• Any used gear (no returns unless condition of product was misrepresented on the site or product was damaged in transit and no manufacturer warranty)
  

Special orders require a 50% non refundable deposit. Note that special orders are custom built items and can not be returned.

Merchandise damaged in transit or defective should be reported to us immediately. We will have the merchandise picked up and ship you a replacement right away (USA only). Defective stuff sucks, and we want you to be happy! If a defective item is returned without allowing us to exchange it for you, the 10% restock fee will apply.